Q: What is your return policy?
A: Inform us in writing within 7 working days from the day after you receive delivery of the goods and we will then contact you to agree a resolution. Return the goods to us within 7 working days. You must pay for the return postage costs, unless the goods are faulty or we delivered them to you in error. See our Terms and Conditions for further details.
Q: How can I contact you?
A: Address: McParlands, 36-44 Monaghan Street, Newry, Co. Down, N.I, BT35 6AA; Tel: 028 3026 3045 Mon-Fri 8.30am-5pm / 028028 3026 3711 Mon-Sat 9am-6pm; Fax: 028 3025 1934; Email: info@mcparlands.com. Please do not hesitate to contact us and we will do our very best to help you as soon as possible and to resolve any issues or queries to your satisfaction.
Q: What happens if I want to cancel my order?
A: If you haven't yet received delivery of your order and wish to cancel, we will offer you a refund as soon as possible and within a maximum of 30 days after the date of cancellation. However if your order is already in transit, you will still have to accept delivery of the goods and return them at your own cost, by following our returns procedure in our Terms and Conditions.
Q: What happens if I receive faulty or damaged goods?
A: If goods are received faulty or develop a fault within 6 months of purchase you may be entitled to a refund, free repair or replacement as appropriate. If the goods are delivered faulty or damaged, you must follow the returns procedure in our Terms and Conditions. We will pay the return postage costs of faulty goods. See our Terms and Conditions for further details.
Q: What is your Privacy Policy?
A: We are committed to protecting your privacy. We use the information we collect about you in order to take and fulfil your orders and to improve the service we provide. Apart from when order details are processed as part of the order fulfilment, we will not sell, trade or rent your personal information to third parties.
Q: Is my item new and / or boxed?
A: Everything we sell is brand new, complete with full packaging!
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